Refund policy
}
Return & Refund Policy
Thank you for shopping with us. We aim to ensure your complete satisfaction.
1. Returns (Eligibility & Period)
You may request a return within [7–14] days of receiving your order. To be eligible, items must be unused, in their original condition, and in original packaging with all tags attached. Proof of purchase (order number or receipt) is required.
2. Non-Returnable Items
The following items are not eligible for return or exchange:
- Personal care items, underwear, or hygiene-sensitive products
- Items marked as “Final Sale”
- Gift cards or digital/downloadable products
- Any item returned used, damaged, or without original packaging
3. Return Process
To initiate a return, please contact us at [Info@pyramidssky.com] with your order number and reason for return.
If approved, we will provide return instructions and the return address. Customers are responsible for return shipping costs unless the item is defective or incorrect.
4. Refunds
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
- Approved refunds will be issued to the original payment method within [5–10] business days.
- Original shipping fees are non-refundable.
5. Exchanges
We only replace items if they are defective or damaged. If you need an exchange for the same item, contact us at [your@email.com].
6. Damaged or Incorrect Items
If you receive a damaged or wrong item, please contact us within 48 hours of delivery with photos/videos. We will arrange a replacement or full refund, including any applicable shipping costs.
7. Order Cancellations
Orders can be cancelled within [12–24 hours] of placement if they have not been shipped. Once shipped, the return policy above applies.
8. Contact Us
Email: [Info@pyramidssky.com]
By placing an order, you agree to the terms of this Return & Refund Policy